Refund Policy

Last updated: 8 October 2026

At Little Mountain Collective, we want you to feel confident in your purchase. If something isn’t right, please contact us so we can help.

Faulty or incorrect products

Our products come with guarantees under Australian Consumer Law that cannot be excluded.

For a major failure, you can choose a refund or replacement.

For a minor fault, we will provide a free remedy within a reasonable time. If we cannot do so, you may be entitled to a replacement, refund or other remedy under Australian Consumer Law.

If we send the wrong item, please contact us so we can arrange the correct product or an appropriate refund.

Change of mind

We do not offer refunds or exchanges simply because you change your mind, choose the wrong design or no longer want the item.

Please check product descriptions, dimensions and order details carefully before purchasing. If you need help choosing, contact us before placing your order.

Custom and personalised products

We do not accept change-of-mind returns on custom or personalised products.

If we make an error or your item is faulty or does not match the agreed design, your consumer rights still apply.

Natural timber variations

Timber grain, colour, knots and engraving appearance vary between pieces. These differences are part of working with natural materials.

Natural variation alone is not a fault, provided the product remains safe, of acceptable quality and consistent with its description.

How to request help

Your order number or other proof of purchase.
A description of the issue.
Photographs, where helpful and available.

Please contact us before posting an item back so we can provide return instructions. Original packaging is not required for a faulty-product claim.

Stop using any product you believe may be unsafe.

Return costs and refunds

Where a fault is confirmed, we will cover reasonable return shipping costs. If returning a faulty item would involve significant cost, we will arrange collection at our expense.

Refunds are made using the original payment method unless we agree otherwise. We will confirm when the refund has been processed; your payment provider may take additional time to display it.

Nothing in this policy limits your rights under Australian Consumer Law.