Shipping Policy

Last updated: 8 October 2026

Every Little Mountain Collective order is packed with care and dispatched from Western Australia’s South West.

Shipping costs and destinations

Available delivery options and shipping charges are displayed at checkout before payment. If your location isn’t available, please contact us to discuss delivery options before ordering.

Order processing

Ready-to-ship orders are usually dispatched within 1-3 business days of payment.

Custom and made-to-order items require additional preparation time. We will provide an estimated dispatch timeframe on the product page or when confirming your custom order.

If we expect a significant delay, we will contact you with an update.

Delivery times

Delivery time is additional to order processing time and depends on your location and the delivery service selected.

Any delivery estimates provided are estimates rather than guarantees. Regional and remote deliveries may take longer, particularly during busy periods or service disruptions.

Where tracking is available, we will provide the details once your order has been dispatched.

Delivery details

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

If a parcel is returned because an incorrect address was supplied or it was not collected, we will contact you to arrange the next steps. Reasonable redelivery costs may apply and will be discussed with you first.

Delayed, missing or damaged orders

If your order has not arrived within the expected timeframe, or arrives damaged, please contact us with your order number and details of the issue. For damage, photographs of the item and packaging can help us investigate.

We will follow up with the delivery provider and work with you to resolve the issue. Where required under Australian Consumer Law, we will provide an appropriate remedy, including a replacement or refund.

Nothing in this policy limits your rights under Australian Consumer Law.

Contact us

For shipping enquiries or help with an order, please use our website’s Contact page and include your order number, if available.